Troubleshooting › Obtaining Debug Information › Obtaining Debug Information from Managed Objects › Enable Tracing for Managed Objects

Enable Tracing for Managed Objects

If you are having problems with a managed object, Technical support may ask you to enable tracing for the managed object. The Trace Manager allows you to manage the collection of tracing information for managed objects.

To enable tracing using the Trace Manager

1. Browse to the directory that contains the Trace Manager and double-click the program file. By default, the Trace Manager is installed to the following location:
   • For 32-bit operating systems: C:\Program Files\CA\BrightStor SRM\UT\TraceManager.exe
   • For 64-bit operating systems: C:\Program files(x86)\CA\BrightStor SRM\UT\TraceManager.exe

     Note: This directory path for 64-bit operating systems is for fresh installations only.

   The Trace Manager opens.

2. Select the check boxes for the managed objects you want to trace and click Turn on selected tracing.

   Note: If you do not select the check box for a managed object, tracing is disabled for that object when you click the button.

   A dialog appears, informing you that tracing has been enabled for the selected objects.

   After you have obtained tracing information about the managed objects, you can use the Diagnostic Report Manager to collect the pertinent data.