Q: What kind of technical product support is offered for CA SRM?
A: If you need technical assistance with this product, access the CA web site, ca.com, where you can quickly locate answers to many questions. Technical support is available 24 hours a day, 7 days a week.
Q: Does CA SRM work with Windows domains?
A: Yes. CA SRM Windows and NDS domains, as well as NIS for UNIX systems.
Q: What network protocols does CA SRM support?
A: Communication among the components of CA SRM is through TCP/IP and SNMP.
Q: How many servers or nodes can be managed by a single CA SRM system?
A: Because of the CA SRM distributed architecture, there are no software limits to the number of servers that can be managed by a single system. There are, however, some things to consider when deciding which servers are to be managed by CA SRM, including the physical location of the server, bandwidth of the network, and how heavily you want to load a single CA SRM Application Server.
Q: Can CA SRM detect when space is diminished on my servers or volumes?
A: Yes. CA SRM can monitor and detect these conditions and send SNMP alerts, email messages, remote printouts, or pager alerts to notify you when server or volume capacity is nearing or has reached a critical threshold.
Using the CA SRM’s unique Data Classification feature, you can set thresholds for users, groups, departments, projects, applications, or any other logical grouping of data that suits your environment. Thresholds can also be used to automate tasks, such as compressing, archiving, or deleting files, and maintain optimal storage space.
Q: What is Data Classification and why is it important?
A: Data Classification allows you to easily group and manage logically related data and objects that exists across multiple platforms, according to the same rules, and independent of other data on the same platform. Defining storage classes based on an application or type of data is a good place to start. You can define a unique class for your payroll, customer service files, accounts receivable, word processing files, and spreadsheets, for example.
The definition for a storage class can span multiple operating systems, servers, volumes, and directories. You can also select objects using such characteristics as last access date, modified date, creation date, size, file owner, and many others. Data storage classes can be used for multiple services, including reporting, scheduling, trend analysis, forecasting, and threshold-based automation. Classes can provide a level of granularity that closely maps to the applications, workgroups, departments, and divisions within your organization.
Q: What kind of security does CA SRM support?
A: CA SRM is fully compatible with NetWare, UNIX, and Windows systems security. Windows domains, NetWare NDS, and UNIX NIS are also supported. Shadow security is also supported in UNIX environments.
Q: Can CA SRM launch third-party backup, recovery, and archival products that I have already installed?
A: Yes. In addition to its monitoring capabilities, CA SRM provides services that make it possible to manage your increasingly complex environment. The Automate service enables you to execute any Windows, NetWare, or UNIX command line operation, including third party backup, recovery, and archival products. You can also use the Backup service to initiate CA ARCServe Backup.
Q: Can CA SRM integrate with email software and pager interface software?
A: Yes. CA SRM can send information to VIM and MAPI‑compliant programs, such as cc:Mail, Lotus Notes, and Microsoft Exchange. Information can be sent to some pagers (those that support the MAPI interface). Additionally, any command line-driven paging system can be utilized.
Q: Is it necessary to install an agent on a remote node to get information about CA ARCServe Backup, TSM, Oracle, and Microsoft Exchange? Are there any benefits?
A: No. The collection of data from these applications (CA ARCServe Backup, TSM, Oracle, Microsoft SQL Server, and Exchange) does not require that an agent be installed on the machine where the application is running. Rather, collection can be accomplished from the Application Server machine remotely as long as the appropriate client and driver has been installed and configured (for TSM, Oracle, and Exchange). However, facilities are provided so that—should you require it for security (or other reasons)—you can install a local RSC agent to serve as a gateway to the target Application Server. Additionally, when locally installed, the RSC agent makes additional information available:
Q: If the application and database options do not require an agent, how does CA SRM collect the data?
A: Various mechanisms are used to collect this information depending on the application or database that CA SRM is interfacing to:
Q: Does it matter on which operating system the TSM server or Oracle database resides?
A: It does not matter on which platform the TSM or Oracle application is running. Moreover, it can run on a platform not supported by CA SRM, such as AS/400.
Q: When I start the Windows Client, I do not see the z/OS objects. Why?
A: You must activate the z/OS Host Configuration Client from the Utilities folder of the CA SRM program folder and define the z/OS host that you want to manage.
Q: In performing trends, what is the difference between the Logarithmic and Linear methods?
A: The Linear method uses the formula y(t) = a + bt to get a straight line. This method is more suitable when the changes are at a relatively constant rate. The Logarithmic method uses the formula y(t) = a + b log(t). This method is more suitable when it is known that there is, or has been, increasing growth or decline in past periods.
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