The Diagnostic Report Manager utility (BSRMAnalyzer) collects information from your Application Server, Windows Client, or Managed Computer to make it easier for you to give diagnostic information to CA Support.
You can execute the BSRMAnalyzer and use it to collect environmental and user data from the machines running CA SRM software. You can run the BSRMAnalyzer on the CA SRM Application Server machine, the Windows Client machines, and Windows managed computers.
You can also use it to extract tables from the MS SQL database. The dbm32.exe is the Database Manager utility which provides access to the SRM databases located in CA\BrightStor SRM\Bin folder.
The following groups of data are collected:
Collects ini files from %WINDOWS% directory, registry entries for CA, regional settings information, operating system and patches, TCP/IP/IP setup, memory usage, and executing services.
Collects ini files from directories like log, export, Configuration, ADSM, Trend, DC, and so on. Check All Listed Components if you want to collect all available information from the Application Server machine.
Collects information from the Central directory, and from the log directories, such as Log, Doc, Web Publishing, and so forth. Check All Listed Components if you want to collect all available information from the Windows Client machine.
Enables you to select groups of tables, and use Database Manager (in script mode) to export data.
System information is always collected, but the other collections are all configurable. The results of all the collected data are placed in a zip file.
Note: The Diagnostic Report Manager is compatible with CA SRM 6.3 SP2, CA SRM 6.4, CA SRM r11.1, and CA SRM r11.5.
This utility is further explained in the Windows Client on-line Help system.
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