Introduction: How to Integrate CA Spectrum® and CA Performance Center › How to Integrate CA Spectrum and CA Performance Center › Pingable Devices in CA Performance Center Have Little Data

Pingable Devices in CA Performance Center Have Little Data

Symptom:

After synchronization, some devices that CA Spectrum contributed to CA Performance Center appear to have a Subtype of Pingable in the Inventory view. They should be classified as Router or Switch. They are legitimate devices that should be reporting lots of performance data.

Solution:

A pingable device refers to a device that does not allow SNMP polling and is therefore contacted using ICMP ping tests for status and reachability statistics. Devices that are sent over from CA Spectrum can appear to be Pingable and have only status and availability data because of configuration issues. Take the following steps:

• Make sure that CA Performance Center has an SNMP profile with the appropriate credentials to collect SNNP data from the device. For more information, see Add an SNMP Profile to Gather Performance Data.
• Make sure that the correct SNMP profiles are specified in the discovery profile that corresponds to the device.
• Check firewall configuration. If the SNMP and discovery configurations are correct, a network ACL or firewall adjustment can be required to enable the Data Collector to collect SNMP data for the device.

Make sure that the Data Collectors that are assigned to the IP domain of each pingable device have network access to the devices. The level of access must be comparable to that of the SpectroSERVER or Secure Domain Connector that monitors the device in CA Spectrum.