Installation and Upgrade Guides › Policy Server Installation Guide › Troubleshooting › Policy Server User Interface Does Not Appear on Windows

Previous Topic: SiteMinder Administration Server Error: Could not log in. (Error 3)

Next Topic: Unable to proceed. No response from SiteMinder Message

Policy Server User Interface Does Not Appear on Windows

Valid on Windows

Symptom:

I have installed the Policy Server, but it does not appear.

Solution:

If you installed an Internet Information Server (IIS) Web Server on a port other than 80, the Policy Server User Interface may not appear. Editing the Policy Server User Interface shortcut URL should fix the problem.

To edit the shortcut URL.

  1. Right-click Start and select Open All Users.
  2. Double-click Programs.
  3. Double-click SiteMinder.
  4. Highlight the Policy Server User Interface icon, right click, and select Properties.
  5. Select the Web Document tab.
  6. In the URL field on the Web Document tab, change the port number to the one you configured for the IIS Web Server.

    Example: if your IIS Web Server is located on port 81, change:

    http://<fully qualified domain name>:80/siteminder/index.htm

    to http://<fully qualified domain name>:81/siteminder/index.htm

  7. Click Apply and OK.

If you are still have difficulty getting the Policy Server User Interface to display, run the Policy Server User Interface Browser Compatibility Test at the following URL: http://www.netegrity.com/uitest

If the panel is a solid box, click Details for more troubleshooting information.