Installation and Upgrade Guides › Policy Server Installation Guide › Troubleshooting › SiteMinder Administration Server Error: Could not log in. (Error 3)

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SiteMinder Administration Server Error: Could not log in. (Error 3)

Valid on Windows

Symptom:

I have received the following SiteMinder Administration server error: Could not log in. (Error 3)

Solution:

Reset the SiteMinder super user password for the policy store:

  1. Copy the smreg utility (smreg.exe) from the Policy Server installation kit to siteminder_home\bin.
  2. Execute the following command: 
    smreg -su super_user_password

    Important! Before running a SiteMinder utility or executable on Windows Server 2008, open the command line window with Administrator permissions. Open the command line window this way, even if your account has Administrator privileges. For more information, see the release notes for your SiteMinder component.

    super_user_password

    Specifies the password for the SiteMinder super user account.

    Note: Be sure that there is a space between -su and the password.

  3. Delete smreg.exe.

    Deleting smreg.exe prevents someone from changing the super user password.