Agent Start-Up/Shutdown Issues (Framework Agents Only)

If the Web Agent does not start after installation or you cannot shut it down, check the following error logs:

On Windows, check the Event Viewer’s Application Log.
On UNIX, messages are processed by the server’s standard error handling. For the Apache 2.0, errors are written to the web server error log.
On Windows or UNIX, run the Low Level Agent Worker Process (LLAWP) to isolate the problem.