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Report Server Troubleshooting

The following sections detail common problems you may experience with using the Report Server and the proposed solutions.

Report Server Installation Fails with Error Regarding Characters

Symptom:

The installation fails with an error regarding the characters I used in the installation path.

Solution:

The Report Server installation only supports the following character types in the installation path:

• Alphanumeric
• Spaces
• Dashes
• Underlines

Modify the installation path to include character types only.

Report Server Installer Displays Missing File Error

Valid on Windows

Symptom:

During the installation, a message states that the vcredist.msi file is missing. The message prompts me to map to the directory where the file is located.

Solution:

Try one the following solutions:

• Uninstall the Microsoft Visual C++ 2005 Redistributable.
• Click Cancel to continue with the installation.

The installation completes successfully. If you encounter a problem with the Xcelsius application, download and install vcredist.msi from the Microsoft website.

Uninstall Prompts to Close Applications

Valid on Windows 2008 R2

Symptom:

I am uninstalling the Report Server. The installer has prompted me to close the following applications before continuing:

• Java Platform SE binary
• BOE120MySQL

Solution:

Select the Do not close the applications option and click OK.

Letting the installer automatically close the applications causes the process to fail.

Audit-based Reports Return No Results

Valid for Oracle-based audit stores.

Symptom:

My audit-based reports are not returning results.

Solution:

Determine if the user account that was used when configuring the audit database has the DB role. If the user account has the DB role, remove it. The DB role prevents audit-based reports from querying the correct audit table.

Policy Analysis Reports Fail to Run

Valid on Solaris

Symptom:

I am trying to run a policy analysis report. The report fails with the following message:

Failed to retrieve data from the database.

Solution:

This error is related to one of the following problems:

The CRConfig.xml file is missing Java classes.

1. Navigate to report_server_home/CommonReporting3/bobje/java.

   report_server_home

   Specifies the Report Server installation path.

2. Verify that the Classpath section of the file contains the following classes:
   • smjavaagentapi.jar
   • smanalyzer.jar
3. Verify that the JavaBeans section includes the following class:

   webadmin-report-ds.jar

The connection between the Report Server and the Policy Server is broken.

Re–register the Report Server.

The report server did not start correctly.

Restart the Report Server.

More information:

How to Register the Report Server

Administrative UI Displays Missing File Error

Symptom:

I have installed and configured the Report Server. The Administrative UI displays a message stating that the report parameter definition file is not found.

Solution:

Reinstall the report templates.

More information:

How to Install the Report Templates