This section contains the following topics:
The following troubleshooting topics apply to SAML 1.x and SAML 2.0.
Symptom:
The Web Agent Option Pack fails to initialize with on a system with other CA products. Error messages, such as "Java Agent API initialization FAILED" or "unsatisfied link error" display.
Error messages similar to the following appear in the Federation Web Service log file:
11:04:46 AM[29959477:E] Exception while reading the WebAgent configuration information: javaagent_api_getConfig 11:04:46 AM[29959477:E] Java Agent API initialization FAILED.
Solution:
An invalid version of smjavaagentapi.dll can be present the system path. Verify that all installed products are compatible with one another and of compatible versions.
To verify the versions
Symptom:
After successful SAML authentication at consumer/SP site, the consumer/SP Web Agent still challenges the user because of cookie domain mismatch.
Solution:
Verify that the producer/IdP and consumer/SP are not in the same cookie domain. Legacy federation does not support federation within the same cookie domain. Separate cookie domains are required at the producer/IdP and consumer/SP sites. Additionally, verify that the CookieDomainScope parameter is set to the appropriate value for your environment. This parameter is a Web Agent parameter (see information about single sign-on in the CA SiteMinder® Web Agent Configuration Guide.
If separate cookie domains are in use, verify that the cookie domain in the Agent configuration matches the domain name in the requested target URL.
Symptom:
After successful authentication at the consumer site, an HTTP 404 "Page Not Found" error code is returned to the browser.
Solution:
Verify that the target page exists in the web server document root. Examine the FWS trace log to verify that the user is being redirected to the correct URL.
Symptom:
When the relying party tries to retrieve an assertion, an HTTP 404 "Page Not Found" error code is returned to the browser.
Solution:
Verify that the Federation Web Services application is deployed as a web application. Deploy the application on a web server running one of the supported application servers. The CA SiteMinder® Platform Support Matrix lists the supported platforms for the Web Agent Option Pack.
Symptom:
The Federation Web Services application at the consumer/SP fails to send a SAML request message to the producer/IdP. The consuming side fails to trust the certificate of the web server.
Solution:
Add the certificate of the Certificate Authority that issued the client certificate to the key database of the web server at the producer/IdP.
Symptom:
Problems occur due to conflicts between configuration parameters that must correspond on producer/Identity Provider and consumer/Service Provider, even though the parameters appear to match.
Solution:
The URL string that comes after the colon is case-sensitive. For example, the text after http: is case-sensitive. Therefore, the case of the URLs in all corresponding settings must match.
Parameter values that must match between the asserting and relying parties are documented in the topic Configuration Settings that Must Use the Same Values.
Symptom:
In some environments, logging off the Policy Server while it is running causes the Policy Server to fail. The failure is due to a JVM issue.
Solution:
Add the -Xrs command to its own command line in the JVMOptions.txt file. This command is case-sensitive, so add it as shown. This command reduces usage of operating system signals by the JVM.
The JVMOptions.txt file is located in policy_server_home/config/.
Symptom:
When you include a multibyte character in an assertion, problems can occur.
Solution:
Set the LANG setting for your operating system to UTF-8, as follows:
LANG=xx_xx.UTF-8
For example, for Japanese, the entry would be:
LANG=ja_JP.UTF-8
Symptom:
You have enabled trace logging in the LoggerConfig.properties file, but the affwebservices.log and FWStrace.log files are not being written to the WEB-INF/classes directory.
Solution:
Verifies that the anonymous user account associated with ServletExec has permissions to write to the Windows file system. If the user account does not have the right to act as part of the operating system, ServletExec cannot write the log files.
Symptom:
If you receive the following error message in the Policy Server log (figure out which log):
Error occurred during initialization of JVM Could not reserve enough space for object heap.
The Web Agent Option Pack functionality is not working due to a JVM initialization failure.
Solution:
Restrict the object heap memory size.
To restrict the memory size
-Xms128M
The following issues apply only to SAML 1.x features.
Symptom:
If single sign-on with the SAML 1.x artifact profile is configured, the consumer site fails to send SAML request messages to the producer. Error messages similar to the following appear in the Federation Web Service log file:
May 23, 2012 4:20:44.234 PM[28349544:E] Dispatcher object thrown unknown exception while processing the request message. Message: java.net.ConnectException: Connection refused: connect. May 23, 2012 4:20:44.234 PM[28349544:E] Exception caught. Message: com.netegrity.affiliateminder.webservices.m: Exception occurred while message dispatcher(srca) object trying to send SOAP request message to the SAML producer.
Solution:
Verify that the web server hosting the Assertion Retrieval Service is running with a configured SSL port.
Symptom:
In an environment using SAML 1.x artifact single sign-on, the consumer fails authentication when trying to access the Assertion Retrieval Service at the producer.
Solution:
If basic authentication protects the Assertion Retrieval Service, verify the Name and Password for the Affiliate configuration match the Affiliate Name and Password for the SAML Artifact authentication scheme.
Symptom:
If you change the authentication method protecting the SAML 1.x Assertion Retrieval Service from Basic to Client Cert, subsequent authentication requests can fail.
If you change the authentication method protecting the SAML 1.x Assertion Retrieval Service from Client Cert to Basic, subsequent authentication requests can fail.
Solution:
Restart the web server after the authentication method is changed.
Symptom:
Client certificate authentication for SAML 1.x artifact single sign-on fails at the producer. The following error is logged in the web agent trace logs:
Setting HTTP response variable HTTP_consumer_name=from SiteMinder
For example, if the Attribute Name in the response is configured as "name" for an LDAP User Directory, the response fails.
Solution:
Verify that you create a Web Agent response under the domain FederationWebServicesDomain. The response must be as follows:
WebAgent HTTP Header variable
User Attribute
consumer_name
uid (for LDAP) or name (for ODBC)
The following issues apply only to SAML 2.0 features.
Symptom:
If you configure SAML 2.0 artifact single sign-on, the Service Provider fails to authenticate when accessing the Artifact Resolution Service at the Identity Provider.
Error messages similar to the following appear in the Federation Web Service log file:
May 23, 2005 4:43:51.479 PM[31538514:E] SAML producer returned error http status code. HTTP return status: 401. Message: <HTML><HEAD><TITLE>401: Access Denied</TITLE></HEAD><BODY><H1>401: Access Denied</H1> Proper authorization is required for this area. Either your browser does not perform authorization, or your authorization has failed.</BODY></HTML>
Solution:
Depends upon the configured authentication:
Symptom:
If you upgrade a Policy Server from an earlier version, ODBC errors can occur when deleting expiry data from the session store.
Solution:
Upgrade the session store schema as described in the CA SiteMinder® Upgrade Guide.
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