Managing, Viewing, and Responding to Alerts › View Alerts, Alert Details, and Extended Information › How to View Customers and Customer Details › View Number of Impacted Customers and Customer Impact

View Number of Impacted Customers and Customer Impact

You can view the number of impacted customers due to an alert and the customer impact.

Follow these steps:

1. Open the Operations Console and click either the Services tab or the Alert Queues tab.
2. Select a service or an alert queue.
3. The Contents pane displays the column "# Impacted Customers" which indicates the number of customers that the alert impacts.
4. Select an alert and select the Customer Impact tab in the Component Details pane.