Managing, Viewing, and Responding to Alerts › View Alerts, Alert Details, and Extended Information › How to View Customers and Customer Details

How to View Customers and Customer Details

As an operator, you can view customers and see how alerts impact the customers.

A customer in CA SOI is any consumer of a managed service. The CA SOI administrator creates customers and associates them with service models to see the impact of service degradation on the customer.

Your CA SOI administrator assigns you a customer and sets the specific services that you can view for that customer. Therefore, the following access privileges limit your service access for each customer:

• Your user group access to services.
• Your customer access to services.

If you need access to additional services or customers, contact your administrator.

Use this scenario to guide you through the process:

1. Review the information about your access to services and customers.
2. View customers and sub-customer details.
3. (Optional) View the number of impacted customers and the customer impact.
4. (Optional) View the customers that are associated with a service.