Related Publications

The following publications, provided on the installation media and the CA SOI online bookshelf, provide complete information about CA SOI:

Administration Guide: Provides information about administering and maintaining the product after installation.
Connector Guide: Provides general information about connectors, the CA Catalyst infrastructure, and writing custom connectors.
Event and Alert Management Best Practices Guide: Provides information about viewing and managing the stream of events and alerts that CA SOI receives from connectors.
Implementation Guide: Provides information about installing and implementing the product.
Service Modeling Best Practices Guide: Provides information about planning, building, and managing service models in CA SOI.
Troubleshooting Guide: Provides information and procedures to diagnose and resolve problems with CA SOI.
Web Services Reference Guide: Provides information about the CA SOI web services for interacting with resources such as CIs, services, alerts, relationships, and escalation policy.
Online Help: Provides information about performing tasks in CA SOI user interfaces.
Readme: Provides information about known issues and information that is discovered after the guides were finalized. A CA SOI release may not have a Readme.
Release Notes: Provides information about operating system support, system requirements, database requirements, web browser support, and international support.

The following publications provide information about CA Catalyst connectors and are on each downloadable connector package:

<Product Name> Connector Guide: Provides information about a specific CA Catalyst connector, including prerequisites, installation, configuration, and data mapping.
<Product Name> Connector Readme: Provides known issues for a specific CA Catalyst connector and information that is discovered after the product-specific Connector Guide was finalized.