About This Guide

This guide contains information about the CA Service Operations Insight CA SOI features and components. The guide also provides the following procedures:

View service models and the associated escalation and notification policy.
Use CA SOI to support the incident resolution process in the data center.
Communicate the real-time health and availability of services to the required end users in an easily understood format.

Note: This guide assumes that you have already installed all CA SOI manager components and connectors.

This section contains the following topics:

Intended Audience

Related Publications

Local Documentation and Online Bookshelf