SA Manager Triage Tests

The SA Manager Triage Tests, help you to diagnose major system problems.

Once you access the SA Manager Debug Console and click Triage Tests, click the Show usage link to view how to run the tests.

The SA Manager Triage Tests page provides the following test results:

Base Test: The Base Test section is an overall sanity test of the platform. The tests verify the mechanisms to run the Triage Tests. Any failure can indicate a major problem. A failure can indicate possible problems with the embedded CA Catalyst module. Restart the SA Manager server. If the Base Test fails again, contact CA Support.
Manager Base: The Manager Base section determines if the basic SA Manager components are working. Manager Base failures can indicate an SA Store Database problem.
Access Manager: The Access Manager section indicates possible problems that are related to CA EEM. Failures indicate a problem related to the CA EEM availability or content.
Manager Services: The Manager Services section indicates possible problems that are related to the alert repository, the escalation policies, and the help desk connection.
Auxiliary: Ignore this section. This is for future auxiliary tests.