Note: Click Show Usage on any debug page to view detailed page usage procedures.
Use this page to determine the subsystem availability to help you diagnose subsystem failures. This test is generally your first step in troubleshooting many major problems. For more information, see UI Server Triage Tests.
Use this page to activate the debug features for various modules and log to the soimgr-debug.log file. Troubleshooting topics ask you to turn on the certain logging feature when diagnosing problems. The advanced options let you separate or group the logging into one or more files.
Note: We recommend that you turn on each logging option only as you need the information. Excessive logging can both slow down your system and make the log file difficult to read.
Use this page to search for a string in one or more CA SOI log files that are available on this server. This search is similar to a grep utility. Found search strings are indicated in red in the log file. The search results also include the log file line numbers and character location. The embedded links allow you to inspect the log contents quickly. A summary function provides an outline of possible problems that are found in the log file.
Use this page to package and download log files that you want to archive or for working with CA Support technicians.
Use this page to view and search the current segment of the soiuis.log file. This page is useful if you cannot access a server remotely to view the log file.
Use this page to view the server's memory for diagnosing performance issues. You can run the Java Garbage Collection mechanism to manage Java memory. You can set the page to refresh automatically at regular intervals. You can also toggle logging memory information to the soiuis.log file.
Use this page to generate a Java Virtual Machine (JVM) thread dump when you are trying to diagnose a problem on the virtual machine. You can see which threads are most active.
Use this page to monitor the thread pools and their associated queue sizes.
Use this page to validate the SA Store Database connection and test the access time. The test parameters are configurable. You can also generate a report.
Use this page to test the repository synchronization between the UI Server and the SA Manager.
Use this page to set debugging levels for various CA SOI features such as model security, service modeler tree, and users. You view the debugging output in the Java Console, which you enable separately from the Windows Java Control Panel.
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