Troubleshooting › SA Manager and UI Server Troubleshooting › SA Manager Crashing on Startup or Dumping Memory and Performing Slowly

SA Manager Crashing on Startup or Dumping Memory and Performing Slowly

Symptom:

I notice that either the SA Manager crashes when I restart the service or the SA Manager is dumping memory and performing slowly.

Solution:

There is a known issue where the SA Manager is either crashing at startup or dumping memory and performing slowly.

The SA Manager is trying to read the following file into memory:

SOI_HOMEI\tomcat\webapps\sam\console\logs\client.log

The problem is that the file has grown very large.

Follow these steps:

1. Stop the SA Manager service (CA SAM Application Server).
2. Delete the client.log file.
3. Restart the SA Manager service.SA Manager Crashing on Startup or Dumping Memory and Performing Slowly