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Troubleshooting › SA Manager and UI Server Troubleshooting › Resolve a Third-Party Server Connection Failure

Resolve a Third-Party Server Connection Failure

Symptom:

I received an email notification that CA SOI has detected a third-party server connection failure.

Solution:

You previously set email notifications for third-party server failures.

Follow these steps:

  1. Verify that the server is configured correctly and functioning outside of CA SOI.
  2. If the server is offline and comes back online, CA SOI detects the connection. If CA SOI is not connecting to the server, restart the SA Application Manager service.