Expected Alerts Not Appearing on Operations Console After Processing

Symptom:

Alerts are not appearing on the Operations Console after Event Management processing. For example, events do not appear as alerts.

Solution:

Perform the following actions:

Verify your alert filter settings at the IFW level. The IFW or specific connectors may be preventing alerts that do not affect services from appearing.
Note: For more information about configuring IFW and connector filter settings, see the Connector Guide.
To verify that you are not filtering out alerts that you want to see, view the applied alert filters at the Operations Console level.
Note: For more information about alert filters, see the Create an Alert Filter section in the Administration Guide.
To verify that you are not prevented from seeing alerts that are appearing in specific queues, view the defined alert queues and their access privileges.
All alerts must be associated with a valid CI.