You can view details about a service and manipulate several aspects of service information.
Follow these steps:
A list of services displays. The columns to the right of the service name display the number of alerts of each severity in the service, total number of alerts associated with the service, and the operational mode of the service.
Note: Depending on your user group privileges, you may not be able to edit all modifiable properties in this tab.
Displays the name of the service at the top of the tab. Click Set to change the service name.
Displays a list of the following basic service information:
Displays the service health state.
Displays the quality impact value, which is the inverse of service health.
Displays the risk of infrastructure alerts on service quality.
Displays the current granularity level as either Normal or Low.
Displays the current operational mode, either Production or Maintenance. Click Set to manually change the operational mode.
For more information about service maintenance, see the Administration Guide.
Displays the service priority value. Click Set to set the priority.
For more information, see Set Service Priority.
Displays the service location. Click Set to enter or change the location. Google Earth uses this value to display CA SOI services according to physical location.
For more information, see Set Service Location for Google Earth.
Displays the service description. Click Set to enter a new description.
Displays the SLA associated with the service with information such as name, current status, and description.
Displays maintenance schedules associated with the service. From this table, you can edit an existing maintenance schedule.
Displays the user groups that can access the service. From this table, you can add or remove user group access.
Displays the connectors managing the service, if the service was imported.
Displays the escalation policies assigned to the service.
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