Service Modeling Examples and Scenarios › Service Modeling Example 2- Shopping Cart Service › Shopping Cart Service Resources

Shopping Cart Service Resources

The online ordering resources must remain available at all times and maintain specific quality levels, so that the retail company guarantees optimal customer experience and the managed service provider meets contractual obligations. Resources that affect the Shopping Cart service include the following:

• A web server farm that hosts the online ordering applications
• A database cluster that maintains shopping cart records

The following domain managers manage these resources:

• CA NSM, CA Spectrum, and CA eHealth manage the availability and health of the web server farm.
• CA Application Performance Management manages the performance of the underlying applications.
• CA CMDB and CA Application Performance Management maintain a record of the service and its underlying components.
• CA Application Configuration Manager monitors the configuration compliance of all components.
• CA Service Desk is the integrated help desk application.
• CA Insight DPM manages the availability and health of the database cluster.

The important online ordering resources are currently managed, and CA CMDB maintains a record of the complete service. However, CA SOI can combine the service view with the management information, detect the root cause of problems, and provide a quick path to resolution through links to the source domain managers and the integrated help desk application.