Building Service Models › How to Build a Service Model › Add CIs to the Service

Add CIs to the Service

You add CIs to services to define the service content. You can add any CI that is managed by a running connector to a service. The Service Modeler provides all CIs available for inclusion in services in the Objects tab. If you do not see an expected CI on the Objects tab, verify that the source domain manager is actively managing the resource.

Note: You can also add resources not managed by a running connector using the Sample connector. This method lets you test connector functionality, and potentially spur discovery and management of created entities in domain managers. For more information about the Sample connector, see the CA Catalyst Implementation Guide.

The Service Modeler provides simple drag-and-drop functionality for quickly adding CIs to a service. When you add a CI, it automatically establishes a relationship with its parent CI, whether that is the top-level service CI, a group, or another CI.

Consider the following as you add CIs to a service:

• If you are adding CIs that you want to be a part of a subservice, you must add them directly in the subservice. You can add CIs to a group when you create the group in the main service.
• Consider whether to make your service model bottom-up or top-down. For bottom-up service models based on specific domains, you can add services imported from a domain manager to the service model as subservices.
• Add only the necessary level of detail. Federated modeling intelligence lets you create simpler models (for example, a ComputerSystem CI without its associated ports, CPU, memory, and so on). You also may be interested in service impact only up to a specific CI level, or you may want to start with a simple service model and build its level of detail over time.
• You can customize the modeler display to best suit your service size, hierarchy, and other factors. For more information, see Customizing Service Model Display.

Follow these steps:

1. Do any of the following to locate CIs in the Service Modeler:
   • Select View, Locator.

     The Locator dialog opens. You can search for CIs based on property values. Right-click a CI in the search results and select Add to Modeler to add the CI to the service.

   • Enter text by which to filter the available CIs in the Filter field.

     The Objects tab displays only the CIs that meet the filter criteria in the containing folders.

   • Select the browsing criteria in the Browse By drop-down list.

     The Objects tab sorts CIs by the criteria you selected. You can browse by the following classifications:

     Top-level Classes

     Displays a list of folders sorted by high-level classes such as ComputerSystem, Group, Router, Service, and so on. The CIs in these folders may include child components in subfolders.

     All Classes

     Displays a list of folders sorted by class name.

     Data Source

     Displays a list of folders sorted by the source connector name. If a CI exists in three different integrated domain managers, it appears in all three data source folders.

     Each connector entry contains a five-digit ID number defined by the USM schema. For a list of connectors and their ID numbers, see the Connector Guide.

     Monitored Services

     Displays a list of existing services. You can drag entire services into the service as subservices or expand the service to find included CIs.

     Monitored Groups

     Displays a list of existing groups. You can drag entire groups into the service or expand the group to find included CIs.

     The number displayed next to each folder only reflects the top-level CIs in the folder. It does not include CIs contained in subfolders.

2. Select a CI to include in the service.

   The following tabs below the Objects tab display information about the CI:

   Information

   Displays a subset of basic CI properties.

   USM Properties

   Displays the full list of USM properties for the CI.

   USM Notebook

   Displays a comparison of the USM properties taken from all managed domains and the USM reconciled sheet, which reconciles the properties from all managed domains into a single set of properties.

3. Do any of the following to add the CI to the service:
   • Drag the selected CI in the service topology.

     The CI is added to the service. If you place the CI in a blank area of the topology pane, it becomes associated to the top-level service CI. To associate the CI with a different CI, drag it on top of that CI.

   • Right-click the CI and select Add with sub-components.

     The CI and all child CIs are added to the service model associated with the last CI selected on the topology pane. By default, child CIs are not added to the service when you drag a parent item into the topology. If you always want to add child CIs when you drag a CI into the topology, you can change this preference in the Operations Console.

   • Select multiple CIs with Shift+click or Ctrl+click and drag them in the topology pane in one of the following ways:
     • Do not lift the left mouse button after making the last selection. Keep the button pressed and drag the CIs.
     • Drag the selected items with the right mouse button.

     The CIs are added to the service model associated with the top-level service CI or the CI on which you dragged the items.

   All CIs added to a service obtain the default Has Member relationship and aggregate propagation with connected CIs, unless you add them to a group with automatic policy maintenance enabled.