alert
An alert is a message on the Operations Console that reports a fault condition that is associated with a resource or service.
alert escalation
Alert escalation is the ability to enact some escalating action as a result of an alert. Actions include opening a help desk ticket, running a command, sending an email, and so on.
alert filter
An alert filter limits the number and alert types that are shown on the Operations Console.
alert queue
Alert queues are user-defined alert groups. CA SOI auto-assigns alerts to a particular alert queue based on user-defined policy, which can include alert content and associated CIs.
bidirectional connectors
A bidirectional connector supports both inbound and outbound operations.
CI
See configuration item.
configuration item (CI)
A configuration item (CI) is a managed resource such as a printer, software application, or database. Configuration items support services. A synonym for a configuration item is a resource.
Connector
A connector is software that provides the interface for the data exchange between the CA Catalyst infrastructure and a domain manager.
domain manager
A domain manager is a management application that provides information to CA Catalyst and CA SOI using a connector.
enrichment
An enrichment adds information to an event or alert from an outside source. An outside source can include a database, method, or script. You can add an enrichment to event policies to enrich matching events with important information.
escalation policy
Escalation policy specifies the automated actions to take in response to fault conditions.
event
An event is a message that indicates an occurrence or change in your enterprise. Events can indicate a negative occurrence or object state change. CA SOI Event Management lets you view and manage events that are received from all connectors.
Event Management
Event Management provides a processing layer between raw connector USM alert data and alert management. You can influence the data that makes it into the Operations Console as alerts and how those alerts appear. Available Event Management actions include event correlation, filtering, creation, and enrichment.
event policy
An event policy is a combination of event search patterns and an action to perform when the patterns match. You can deploy event policies on all or specific sources, and available actions include filtering, event creation, and enrichment.
impact
Impact indicates how much a CI affects a service and related CIs.
inbound to connector operations
Inbound to connector operations (also referred to as "southbound") use records in the CA Catalyst Persistent Store and the CA Catalyst Synchronizer to create, update, or delete items in the source domain manager.
JDBC
Java Database Connectivity is a programming interface that lets Java applications access an SQL database.
JMS (Java Message Service)
The Java Message Service (JMS) is a messaging standard that lets application components that are based on the Java 2 Platform Enterprise Edition (J2EE) create, send, receive, and read messages.
Mid-tier connector
The Mid-tier connector is an intermediate processing layer through which you can deploy cross-domain event policy for automated processing on events from all connectors. All events flow through the Mid-tier connector before reaching the Operations Console as alerts.
outbound from connector operations
Outbound from connector operations obtain data (such as services, CIs, topology, alerts, and status) from the source domain manager.
priority
Priority indicates the importance of a service to the business.
relationship
Relationships in a service model show how CIs are linked to form the service topology.
resource
A resource is a managed resource such as a printer, software application, or database. Resources support services. A synonym for a resource is a configuration item (CI).
root cause alert
A root cause alert is an alert that CA SOI determines after analyzing the alerts associated with a service which is based on one of the following criteria:
service
A service typically consists of several CIs, which are grouped to represent entities like web server farms or clusters. Services can also contain subservices, which are subordinate service models. Service models typically represent high-level abstract entities like a web-based retail transaction service, an application server service, or a source control service. You can define any service type with CA SOI as long as one of the integrated domain managers monitors the service components.
service model
A service model is a definition of a service or other entity in your enterprise. It is a logical grouping of resources, associations, dependencies, and policies.
service-level agreement
A service-level agreement (SLA) is a contract that specifies the service expectations of internal or external customers. An example is the downtime that is acceptable for various resources.
significance
Significance indicates the importance of a CI.
subservice
A subservice is used to indicate a subordinate service model.
synchronization
Synchronization is the CA Catalyst capability of updating source domain manager data due to CI changes. Changes are a result of reconciliation or other changes to data in the Persistent Store, including CI creation and deletion.
Unified Service Model (USM)
The Unified Service Model (USM) is the semantic schema that is used as the CA Catalyst and CA SOI infrastructure.
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