Integrating with BMC Remedy › How to Configure a BMC Remedy Integration › Install CA Process Automation for BMC Remedy › Verify User Availability

Verify User Availability

If the CA EEM installation is using an external datastore (such as Active Directory) instead of the internal datastore, verify that the pamuser and pamadmin users are also available in the EEM ITPAM Application. These users must be a part of the PAMUsers group, and admin users must be a part of the PAMAdmins group.

Follow these steps:

1. Select Start, Programs, CA, Embedded Entitlements Manager, EEM UI.
2. Enter the Eiamadmin credentials.
3. Select ITPAM from the Application drop-down list.
4. Click Log In.
5. Click Manage Identities.
6. Click Go using the default entries.

   The or pamuser and or pamadmin user names display under Users in the Users pane if the names were created correctly. The default passwords are the same as the user names.

   Note: Select the user name to change any user settings. For more information about user settings, see the CA EEM documentation.

7. Select Groups.
8. Select Show application groups and click Go.

   The PAMAdmins and PAMUsers groups display under Application Groups in the User Groups pane if the groups were created correctly.