Integrating with CA Service Desk › How to Configure a CA Service Desk Integration › How to Create Notification Triggers in CA Service Desk › Update the Message Template to Send the Status

Update the Message Template to Send the Status

You now update the Default Close message template.

Follow these steps:

1. From the CA Service Desk Manager server home page, click the Administration tab.
2. Expand the Notifications folder and click the Message Templates folder.
3. Click Show Filter.
4. Enter the following text in the Symbol Field and click Search:

   Default Close% 
   

5. Select the Default Close message template for request/incident/problem.

   The Detail window opens.

6. Click Edit.
7. In the Notification Message Body field, locate the following entry:

   Description: @{call_req_id.description}
   

8. Add the following text after the Description entry:

   Status: @{call_req_id.status.sym}
   

   

9. Click Save.
10. If you are using the Closed_Requested status code, then perform Steps 1 -9 for the Default Close Requested message template for request/incident/problem.