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Uninstallation › How to Perform a CA SOI Uninstallation › Uninstall CA SOI

Uninstall CA SOI

Uninstall CA SOI components in the following order:

  1. Connectors
  2. UI Server
  3. SA Manager

If the UI Server and SA Manager share a system, they uninstall at the same time from the same program.

Note: User preferences are not removed when you delete the product because the preferences are stored in CA EEM.

Follow these steps:

  1. Uninstall connectors, and uninstall the IFW from connectors systems.

    Note: For general information about uninstalling connectors, see the CA SOI Connector Guide. The CA SOI Connector Guide also provides information about how to remove connectors and their data if you need to uninstall a connector but keep your CA SOI instance running. For connector-specific information, see the Connector Guide provided with the connector.

  2. Select Start, Programs, CA, Service Operations Insight, Uninstall SOI on any system that contains the SA Manager or UI Server.
  3. Click Uninstall.

    Uninstallation begins, and a summary displays when the process completes.

  4. Repeat Steps 2-3 on all additional systems that contain any of the following components:
  5. Remove the SA Store database from the system where you installed it, or ask your database administrator to remove it.