Integrating with CA Service Desk › How to Configure a CA Service Desk Integration › Set CA Service Desk Ticket Properties

Set CA Service Desk Ticket Properties

You can populate the properties of a CA Service Desk ticket that CA SOI created based on an alert from the Operations Console in either of the following ways:

• By adding one of the provided ticket properties to a create ticket or create announcement escalation action
• By creating a custom ticket or announcement property and adding it to an escalation action

For more information about setting ticket property values, adding provided properties to escalation actions, and creating custom properties, see the Event and Alert Management Best Practices Guide.