Introduction › Components › SA Manager

SA Manager

The SA Manager integrates the data that the connectors send:

• Correlates data so that CIs managed in multiple products are managed as one entity in CA SOI
  • Updates the Persistent Store with USM data
  • Provides correlation information to the Logic Server for reconciliation
• Manages CI and service status as follows:
  • Monitors the health and availability of managed CIs and services
  • Performs service impact and risk analysis
  • Monitors service-level agreements against defined thresholds
  • Updates the SA Store with analysis results and state changes
• Provides event and alert management functionality as follows:
  • Event policies to filter, correlate, and enrich events in the event store
  • Federated query of events across all integrated domain managers
  • Management of service impacting and all non-service impacting alerts
  • Alert queues to manage alerts by common properties
  • Escalation policies that can automate the response to alert occurrence, such as creating a help desk ticket, sending an email, and running a custom script or a CA Process Automation process