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Upgrades and Migration › Upgrade CA SOI › Perform an Upgrade

Perform an Upgrade

You can upgrade CA SOI by running the installer on any system that has CA SOI r3.1 SP1 components installed. The installer automatically detects which components are installed and upgrades those components only. The upgrade retains all data from previous releases, including the following:

Typical Multi-Server Upgrade

When upgrading a typical multi-server installation, you should upgrade CA SOI components in the following order:

  1. SA Manager
  2. UI Server
  3. Connectors
  4. Reports

UI Server or Universal Connector and Integration Services on the Same Server/SA Manager on Different Server

If you installed the UI Server or the Universal Connector Client on a server with Integration Services and without the SA Manager, then upgrade in the following order:

  1. Upgrade the CA SOI components with soi-installer.exe.
  2. Run IntegrationServices.exe to upgrade the IFW.

UI Server and/or Universal Connector, Integration Services, and SA Manager on Same Server

If you installed the UI Server or the Universal Connector Client on a server with Integration Services and the SA Manager, then run the soi-installer.exe to upgrade all components on the server.

Upgrade Issues

See the Release Notes for known issues with the upgrade.

Note: When you perform an upgrade, you cannot change any settings from the previous installation. You must make any necessary changes after the upgrade. For more information about changing settings such as connector properties and ports, see Installation Maintenance.

Follow these steps:

  1. Verify that the database is running.
  2. Verify the database schema version:
    1. Open the SQL Server Management Studio and connect to your SAMStore database.
    2. Run the following query: 
      select count (*) from productInfo

      The query should return a result of 1. If the query returns any other result, contact CA Support before upgrading.

  3. Run soi-installer.exe from the Disk1\SOI folder of the CA SOI installation image on a system with CA SOI r3.1 SP1 components installed.

    The CA SOI installer opens with the Introduction page displayed.

  4. Accept the license agreements.

    The CA Service Operations Insight UPDATE dialog opens.

  5. Click OK.

    The LGPL Distribution page opens. You must specify the location of required third-party libraries on this page.

  6. Choose the folder where the third-party distribution folder resides (the Disk2\lgpl folder of the installation image) and click Next. The installer stops any running CA SOI services.
  7. On the Service Startup page, select whether to start the product services after upgrade completes, and click Next.

    The Pre-Installation Summary page opens.

  8. Verify the parameters indicated and click Install.

    The upgrade begins and is tracked by a progress indicator. When the installation finishes, the Install Complete page opens.

  9. Click Done.

    All components installed on the system are upgraded. The CA SOI upgrade also upgrades the embedded CA Catalyst infrastructure, including the USM schema.

  10. (Optional) Review the SOI_Install_Upgrade_releasenumber.log file in the SOI_HOME\log directory to check for installation errors.
  11. (Optional) Repeat this procedure on other systems that contain non-connector components, if necessary.
  12. (Recommended) After the upgrade, clear the Java cache by deleting Temporary Files through the Java Control Panel.

Note: The upgraded installation retains the previous installation directory, which could contain references to the old product name.