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CA SOI and Multi-tenancy

CA SOI does not fully support a multi-tenant architecture using one installation. However, you can deploy the product in a way that supports multiple tenants through user groups or a tiered deployment.

You configure the product for use by multiple tenants with user groups as follows:

• Perform one typical CA SOI deployment.
• Create a separate user group for each tenant, and provide each group access to only the appropriate services and alert queues.
• Change the logo on the Dashboard for each user group if each tenant has a distinct company logo.

The following graphic shows how tenant resources are separated through user groups:

Each user group only has access to its services and alert queues. In this scenario, users in the Administrators user group can access all resources.

Note: For more information about creating user groups and assigning access privileges for services and alert queues, see the Administration Guide.

Another option for supporting multiple tenants is a tiered SA Manager deployment, which creates a physical separation of resources across SA Managers. In this scenario, each tenant's resources resides on a separate lower-tier SA Manager. The Enterprise SA Manager provides a consolidated view spanning multiple tenants to support unified operations by an administrator.