Upgrades and Migration › Migration Requirements › Migrate Help Desk Integrations to the Latest CA Process Automation Workflow

Migrate Help Desk Integrations to the Latest CA Process Automation Workflow

The following help desk integrations use CA Process Automation workflows:

• BMC Remedy
• HP Service Manager
• ServiceNow

The CA Process Automation workflows for these integrations ship with CA SOI. If the latest release of CA SOI includes an updated workflow for your help desk integration, perform a manual migration to take advantage of the updated workflow.

Follow these steps:

1. Save your current workflow configuration and any customizations you have made.
2. Apply the new workflow according to the instructions for the help desk integration.
3. Re-apply your specific customization and configuration changes to the new workflow.