Installation › How to Perform a CA SOI Installation › Installation Troubleshooting

Installation Troubleshooting

Use the following methods to troubleshoot installation issues when the Install Complete page indicates that the installation completed with errors or you notice problems with CA SOI:

• Verify that all servers have valid DNS names and are connected to a valid DNS server.
• Review the installation log file (CA_Service_Operations_Insight_Install_releasenumber) that is in the SOI_HOME\log\ folder to check for installation errors.
• Review the soimgr.log file at SOI_HOME\tomcat\logs for errors initializing the SA Manager.
• Review the soiuis.log file at SOI_HOME\SamUI\logs for errors initializing the UI Server

See the following sources for additional troubleshooting information:

• See the Troubleshooting Guide for log file information and troubleshooting procedures that are related to product usage.
• See the CA SOI Release Notes for known problems and workarounds.