Integrating with CA Service Desk › How to Configure a CA Service Desk Integration › Export CA Service Desk SSL Certificate › Import SSL Certificate into CA SOI

Import SSL Certificate into CA SOI

After you export the CA Service Desk SSL certificate, import the certificate into CA SOI so that it can use the certificate to access CA Service Desk.

Follow these steps:

1. Access the CA SOI Console Administration page by entering the following URL in a web browser:

   http://servername:port/sam/admin
   

   servername

   Specifies the SA Manager server name.

   port

   Specifies the SA Manager Tomcat server port.

   Default: 7090

   The CA SOI Console Administration page opens.

2. Click SSL Certificates.

   The SSL Certificates page opens.

3. Click Browse next to the File with Certificate field.

   A file page opens.

4. Select the certificate that you exported from CA Service Desk and click Open.

   The certificate path and file name display in the File with Certificate field.

5. Give the certificate a descriptive name in the Alias Name field and click Save.

   A restart page opens. Restart the CA SOI server for the certificate to import.

6. Click OK.

   A confirmation message displays at the bottom of the page and the certificate is imported.

7. Access the Help Desk Configuration page of the Administration UI and verify that the CA Service Desk server information is entered correctly.

   Note: For more information, see Configure CA Service Desk Connection.

8. Select the SSL check box and click Test.

   A successful connection message displays.

9. Click Save.

   CA SOI is configured to connect to CA Service Desk through SSL.