Integrating with CA Service Desk › How to Configure a CA Service Desk Integration › Export CA Service Desk SSL Certificate

Export CA Service Desk SSL Certificate

CA SOI can integrate with a CA Service Desk installation that uses SSL with a self-signed certificate.

You configure SSL without a fully qualified domain name (FQDN). The URL generated in a CA SOI alert to link to a trouble ticket does not use an FQDN.

You export the SSL certificate that CA Service Desk uses so that you can import it into CA SOI.

Follow these steps:

1. Enter the URL to access the SSL-enabled CA Service Desk in a web browser.

   A security alert page opens with certificate information.

2. Click Continue to this website (not recommended).
3. Click Certificate Error next to the web URL.
4. Click View Certificate.

   The Certificate page opens.

5. Select the Details tab and click Copy to File.

   The Certificate Export Wizard page opens.

6. Click Next.

   The Export File Format page displays.

7. Retain the defaults and click Next.

   The File to Export page opens.

8. Click Browse, navigate to the location you want to save the certificate, enter a certificate name, and click Save.

   The certificate location and name display on the File to Export page.

9. Click Next.

   The Completing the Certificate Export Wizard page opens.

10. Click Finish.

    A confirmation page opens. The CA Service Desk SSL certificate is exported.