Previous Topic: Set Automatic Alert Clearance in CA SOINext Topic: Bypass CA SOI Polling for Ticket Assignees

Integrating with CA Service Desk › How to Configure a CA Service Desk Integration › How to Create Notification Triggers in CA Service Desk › Enable Close Notifications

Enable Close Notifications

CA SOI supports all CA Service Desk Manager statuses. If CA SOI is configured to use the Problem-Fixed, Resolved, or Close-Requested close statuses, then disable the Make Active attribute.

Follow these steps:

  1. In CA Service Desk Manager, click the Administration tab.
  2. Expand the following folders: Service Desk, Requests/Incidents/Problems.
  3. Click the Status folder.
  4. Click the Resolved link.

    The Request/Incident/Problem Status Detail page opens.

  5. Click Edit.
  6. Clear the Make Active check box.
  7. Click Save.
  8. Repeat Steps 3 - 7 for all the statuses you selected in the topic Set Automatic Alert Clearance in CA SOI.

Note: If you clear the polling option in the Set Automatic Alert Clearance in CA SOI procedure, for each status that you want to trigger, configure the status in CA Service Desk Manager.