Integrating with CA Service Desk › How to Configure a CA Service Desk Integration › How to Create Notification Triggers in CA Service Desk › Create a Custom CA Service Desk Notification Method

Create a Custom CA Service Desk Notification Method

You create a custom notification method for CA Service Desk to send notifications to CA SOI. This method communicates CA Service Desk ticket changes to CA SOI.

Follow these steps:

1. From the CA Service Desk Manager server home page, click the Administration tab.
2. Expand the Notifications folder and click Notification Methods.

   The Notification Method List opens.

3. Click Create New.

   The Create New Notification Method window opens.

4. Enter the following information:
   1. Enter SOI_Notification in the Symbol field.
   2. (Optional) Enter a description for the notification method.
   3. Specify the notification method as follows:
      • For Windows: Enter NotifySOI.bat.
      • For Solaris/Linux: Enter the full path to the NotifySOI script, such as

            /opt/CA/ServiceDesk/bin/NotifySOI.sh 
        

      Note: Verify that the NotifySOI file is in the Service_Desk_Home/bin folder.

      Note: Do not select the Write to File check box because the integration uses web services instead of reading the information from a file.

   4. Select Active from the Record Status drop-down list.
   5. Click Save.

      The notification method is created.