Install the following products on separate servers to integrate CA SOI and ServiceNow through CA Process Automation. Follow the sequence as mentioned during installation.
Use the CA EEM server that is installed with CA SOI to provide an authentication and authorization for CA Process Automation and CA SOI. You can install a dedicated CA EEM on a separate server or on the same server as CA Process Automation, but we recommend sharing the version that is already installed with CA SOI.
Install CA SOI according to the instructions in the CA SOI Implementation Guide.
Verify that the ServiceNow instance that you use with the solution is up and running.
Install the CA Catalyst Container on the system that you plan to install the CA Catalyst connector for ServiceNow. The CA Catalyst Container is a prerequisite for the connector. The Container and connector must reside on a separate system from CA SOI, CA Process Automation, and ServiceNow. You use the CA Catalyst Container provided with the IFW Proxy patch (RO56911). For more information, see Download the IFW Proxy Patch from CA Support.
Install the CA Catalyst Connector for ServiceNow on the system where you installed the CA Catalyst Container. Download the connector from CA Support. For more information about installing the connector, see the ServiceNow Connector Administration Guide.
Note: CA Process Automation is not included with the CA SOI installation media. Download the CA Process Automation installation media from CA Support Online.
Install CA Process Automation on a physical or virtual server that is both separate and dedicated. We do not recommend installing CA Process Automation on the same server as CA SOI or ServiceNow.
CA Process Automation is the core component to process and synchronize events between CA SOI and ServiceNow. CA Process Automation provides support for the scalability of up to hundreds of alerts at a time using a dedicated CA Process Automation system.
Note: For more information about CA Process Automation system requirements, see the CA Process Automation documentation.
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