Integrating with ServiceNow › How to Configure a ServiceNow Integration › About the CA Process Automation ServiceNow Gateway

About the CA Process Automation ServiceNow Gateway

CA Process Automation provides a centralized and structured approach to the operations management and automation. CA Process Automation supports a fully integrated development environment and supports client applications that let you schedule, start, and monitor automated processes.

The CA Process Automation ServiceNow Gateway using underlying CA Process Automation technology and the CA Catalyst connector for ServiceNow, links alert data that CA SOI generates to ServiceNow. To perform the following tasks, use the CA Process Automation ServiceNow Gateway:

• Manually generate the ServiceNow incident that is based on an alert in the Operations Console.
• Automatically generate an incident using alert escalation.
• View a generated incident from the Operations Console.
• Set up a communication between CA SOI and ServiceNow, so that when you clear an alert, the associated ServiceNow incident is closed.