Alert Management Overview › View Alerts, Alert Details, and Extended Information › View Cleared Alert History

View Cleared Alert History

CA SOI maintains a history of cleared alerts in its database. You can view alerts that have been cleared from services or alert queues in the Operations Console. The Cleared Alerts History table contains the following information:

• Associated CI name
• Severity
• Creation and clear date
• Category and summary
• Acknowledged status
• Data source

Follow these steps:

1. Select a service or alert queue from the Services or Alert Queues tab.

   The Contents and Component Details panes populate with information about the selected service or alert queue.

2. (Services only) Select the Cleared Alert History tab in the Component Detail pane.

   The Cleared Alert History tab displays cleared alerts that previously belonged to the service.

3. (Alert queues only) Select the Information tab in the Contents pane and scroll to the Cleared Alert History table.

   The Cleared Alert History table displays cleared alerts that previously belonged to the alert queue.