Alert Management Administration › Exempt Alerts from Impact Analysis

Exempt Alerts from Impact Analysis

As administrator, you can remove an alert from participating in the impact analysis calculations.

If you do not want an alert condition to affect the overall status of a service, you can exempt an alert. You can exempt infrastructure alerts only, not service or policy alerts. When you exempt an alert, the name of the alert is dimmed to indicate exemption.

Note: Service alerts imported from the CA SOI domain connector are treated similar to alerts imported from any domain manager, and therefore can be exempted.

You can exempt alerts using any of the following methods:

• On the Operations Console.
• With Event Management.
• With customized connector policy.
• On a mobile device.