Working with Escalation Policy › How to Create Escalation Policy › Escalation Policy Considerations

Escalation Policy Considerations

Consider the following situations before creating escalation policy:

• Before you implement escalation policy, verify the configuration for email and help desk applications. Configure email for both the SA Manager and UI Server.
• An alert only escalates once for each policy, not each time the severity changes.
• You can define escalation policy with no criteria beyond a specific alert type. In this case, each alert of the specified type is escalated.
• If you create time-based and attribute-based criteria for a policy, the criteria always have an AND relationship.