Working with CA Catalyst Synchronization › How to Enable CA SOI Service Synchronization › Considerations

Considerations

When using CA SOI service synchronization, consider the following items:

• Due to processing requirements, perform an initial synchronization during non-business hours.
• All CI types and relationships are supported, but CA SOI must manage the CIs and therefore part of the managed service.
• You can synchronize either CA CMDB or BMC Atrium, but not both.
• Only one instance of either product is supported; for example, you cannot have three instances of CA CMDB.
• Relationships are correlated when CA SOI manages them.
• The use case supports all CI types and relationships. However, the CA CMDB and BMC Atrium connectors support inbound to connector operations on only a subset of CI types. For a list of supported types for each connector, see the CA CMDB and BMC Atrium connector documentation. Also, see the InboundToConnectorTypes list on the connector's page in the Administration UI.

  Note: BinaryRelationship is not included in the InboundToConnectorTypes list for BMC Atrium, but the connector does support inbound to connector operations on the BinaryRelationship type.

• To correctly synchronize relationship deletions in CA SOI with CA CMDB or BMC Atrium, import all synchronized services from CA CMDB or BMC Atrium back into CA SOI. The import includes services managed in other products that are integrated with CA SOI and created in CA CMDB or BMC Atrium as a result of enabling synchronization. If you want to synchronize all services managed in CA CMDB or BMC Atrium, including those created when synchronization occurs, enable automatic service import from the appropriate connector before enabling the synchronization. However, if you want to synchronize only a subset of managed services in CA CMDB or BMC Atrium, manually import that subset of services back into CA SOI after enabling synchronization.