Understanding Event and Alert Management › Introduction to Alert Management

Introduction to Alert Management

Alert conditions that impact CIs in integrated domain managers appear in CA SOI as infrastructure alerts. CA SOI provides a powerful and unified alert console that provides operations personnel a view of the following items:

• All managed alerts with their associated services
• All unmanaged alerts with their associated alert queues
• All alerts that identify a degraded service quality or risk from infrastructure alert conditions.

  These service alerts originate from CA SOI based on analysis of the service model, impact policy, and active infrastructure alerts.

CA SOI alerts include details like the alert severity that the domain manager assigns, the number of services the alert impacts, and the impact of the alert condition on those services. In CA SOI, you can acknowledge, assign, annotate, escalate, and clear alerts.

You can work with alerts as follows:

• From a comprehensive alert management perspective using alert queues. The Alert Queues tab lets you define queues to create logical alert categories and manage all collected infrastructure alerts, not only those alerts that are associated with managed services.
• From a service-oriented perspective on the Services tab. The Services tab displays managed services and the alerts that are associated with those services.

You can use alert queues or a combination of both management methods as your infrastructure matures and you move toward a service-oriented management paradigm.

Operations personnel are responsible for the day-to-day tasks involved in monitoring the health of services and resources. This section explains the properties of an alert and contains basic alert management procedures.