Introducing CA SOI › CA SOI Terminology and Concepts › Health and Availability

Health and Availability

Health is a reflection of the worst state that of either Quality or Risk. Health provides a high-level summary of the service health according to those metrics.

For example, if the Quality is Operational and the Risk is Severe, the service health shows a Critical status. Severe is the worst state of Quality and Risk.

Availability is an abstracted measure of service uptime and downtime that is based on the health of the service. The SA Manager measures service availability based on the service health:

For example, a severely degraded service has Down status even though the service is partially active. If the service maintained the Down status for 12 of the last 24 hours, availability would show as 50 percent for that period.