Configuring CA SOI › Configure CA Process Automation Integration

Configure CA Process Automation Integration

As an administrator, you configure a connection with a CA Process Automation installation to invoke CA Process Automation Forms and Processes in an alert escalation action. For example, when an alert occurs specifying that a system is down, you can configure escalation policy to invoke a CA Process Automation Form or Process that restarts the system.

Follow these steps:

1. Click the Administration tab.
2. Click the plus sign (+) next to CA SOI Insight Manager Configuration.
3. Click the plus sign (+) next to the server you want to configure.
4. Click Process Automation Server Configuration.
5. Complete the fields and click Save.

   Note: Import a CA Process Automation certificate into the CA SOI trust store for the SSL connection to work. For more information about importing the CA Process Automation certificate, see the Implementation Guide.

6. (Optional) Click Launch Process Automation Web Admin.
7. Log in and create forms for any processes that you want to run as an alert escalation action. Processes must have an associated form to include in escalation actions.

Note: For more information about defining CA Process Automation Forms for Processes, see the CA Process Automation documentation. The documentation is provided on the CA SOI bookshelf.

Note: If the Administration tab changes do not save or the fields clear when you click Save or Test, adjust your browser settings. One of the following actions should solve the problem:

• Add the CA SOI URL to your trusted sites and lower the privacy to accept all cookies. For more information about trusted sites and privacy settings, see your browser documentation.
• Add the domain name of the CA SOI UI Server and SA Manager (for example, company.com) to the privacy managed websites and set to Allow. For more information about managing privacy settings, see your browser documentation.