Considerations

When using CA SOI alert synchronization, consider the following:

CA Spectrum supports alert synchronization for Cleared and Acknowledged properties.
CA NSM supports alert synchronization for the Acknowledged property only. This applies to the CA NSM DSM connector, not the CA NSM WorldView connector.
Microsoft SCOM supports alert synchronization for Cleared and Acknowledged properties.
Alert synchronization is performed in pairs between CA SOI and the domain manager that initiated the alert (CA SOI and CA Spectrum, CA SOI and CA NSM, and so on), but not across all domain managers.
Some connectors may set the USM IsAcknowledgable and IsClearable properties to false for certain alerts, meaning that these alerts cannot be cleared or acknowledged in the source domain manager. However, CA SOI allows clearing and acknowledging of all alerts in the Operations Console regardless of these property values, which could cause minor inconsistencies in alert status between CA SOI and the source domain manager.