Customer and Subcustomer Access Situations

Configuring Role-Based Security › How to Configure Role-Based Security › Manage User Group Access to Customers › Customer and Subcustomer Access Situations

Customer and Subcustomer Access Situations

The following table shows various non-administrator user group permission access to customers and its subcustomers and what the user group sees.

The Example column uses the following customers and subcustomers:

Customers: Region1 and Region 2.

Subcustomers:

Region1: HR1

Region2: HR2

User Group Customer Permission	User Group Subcustomer Permission	Example	User Group Sees*	Notes
Not set	Not set	Access permissions are not set for customers Region1, Region2 and are not set for subcustomers HR1, HR2	No customers or subcustomers
Allowed	Not set	Access permissions are set to Allowed for customer Region1 but not set for subcustomer HR1	Customer Region1 and subcustomer HR1	If customer access is set to Allowed, then all subcustomer access is automatically set to Allowed.
Allowed	Not Allowed	Access permissions are set to Allowed for customer Region1 but set to Not Allowed for HR1	Customer Region1	CA SOI does not support this situation. The user group sees customer Region1 and HR1.
Not Allowed	Allowed	Access permissions are set to Not Allowed for customer Region1 but set to Allowed for HR1	Subcustomer HR1 as top-level customer

* This column indicates what the user group expects to see. Unsupported situations are noted in the comments column and what the user group actually sees in CA SOI.