The Administration Guide contains information about administrative and end user tasks that you can perform after installing the product. This guide introduces the key concepts and represents a logical administrator workflow. This guide shows how to secure components based on user roles in the organization; an overview of service modeling and the associated escalation and notification policy; an overview of alert and event management; use CA SOI to support the incident resolution process in the data center; and communicate the real-time health and availability of services to the required end users in a format they best understand. The guide also contains advanced information about customizing interfaces and troubleshooting.
Note: The Administration Guide assumes that you have already installed all CA SOI manager components and connectors.
This section contains the following topics:
Local Documentation and Online Bookshelf
|
Copyright © 2013 CA.
All rights reserved.
|
|