Monitoring Services from the Dashboard › View Service Status and Details › View SLA Details

View SLA Details

The SLA tab displays the current SLA status as a pie chart and the SLA History as a bar chart.

Follow these steps:

1. Select a service entry in the Services table.
2. Click the SLA tab.

   Note the following items in the SLA charts:

   • The charts display the following color-coded states: Up (green), Unplanned (red), Maintenance (brown), Unknown (gray).
   • Unplanned is the total of outage and violation time (it does not include maintenance time). Violation is the time after the threshold has been reached.
   • The pie chart pane also includes the following information:
     • SLA Current Status—Displays date and time that the SLA was last calculated.
     • Type—Displays the type and state of SLA. SLAs can be based on Availability, Health, Quality, or Risk.
     • Threshold—Displays the actual time (in minutes and seconds) or percentage of time that an SLA has been violated.
     • Description—Displays the description that was entered when the SLA was created in the Operations Console.
     • Violation Time—Displays the time that exceeds the threshold. For example, if the threshold is 300 seconds and outage time is 800 seconds, then the violation time is 500 seconds.
     • Updated—Displays the time that the chart was last updated. Midnight is represented as 00:00:00.
   • You can select Line Chart from the drop-down list to display the SLA History in a line chart instead of the default bar chart.
   • The bar chart can show a single SLA, but the line chart requires at least two SLA data points to draw the line.
   • You can mouseover the sections of the bar chart or data points on the line chart to display summary details for the corresponding day.
   • You can click any of the charts to generate an SLA History report for the selected service. Click the pie chart to generate a report for the last 24 hours. Click the bar or line chart to generate a report for the SLA time period.
   • The SLA charts display the date using the yyyy/mm/dd format, for example, 2009/05/08 is May 8th, 2009. The reports that are generated from the SLA charts use the mm/dd/yyyy format.