Before you install this component, verify and read the information about how to plan for a successful installation.
If you want to integrate FAST ESP with the Knowledge Management functionality of CA Service Desk Manager, install the FAST ESP search engine. Start and run the installation of the FAST ESP search engine on a dedicated stand-alone server. If you install CA Service Desk Manager and FAST ESP on the same computer, always start CA Service Desk Manager before FAST ESP to avoid port conflicts.
Note: For more information, see the Release Notes.
Important! For complete details on the installation prerequisites, see the FAST ESP Installation Guide, located in \CA_tps.nt\FastESP\Doc\en-US. The FAST ESP documentation covers several installation scenarios, but CA Service Desk Manager only supports FAST ESP integration when it is installed from the CA Service Desk Manager installation media.
| Copyright © 2010 CA. All rights reserved. | Email CA Technologies about this topic |