Install FAST ESP (Windows)

If you want to integrate FAST ESP with the Knowledge Management functionality of CA Service Desk Manager to improve your knowledge searches, start and run the installation of the FAST ESP search engine on a dedicated stand-alone server.

To install the FAST ESP search engine

  1. Insert the installation media into your drive.

    Important! If your computer does not have an appropriate drive for the installation media, copy the media content to the computer on which you want to install CA Service Desk Manager. Then, start the installation. For a remote installation over the network, you can share a drive or folder on the network, and then connect over the network to start the installation.

  2. Select your language from the list, click Select Language.

    The Installation Menu appears.

    Note: If the Installation Menu does not automatically appear, start the installation by double-clicking the setup.exe file, located at the root of the installation media.

  3. Click the Product Installs tab.
  4. Click FAST ESP.
  5. Continue following the on-screen instructions to complete the FAST ESP installation.

    The FAST ESP search engine is installed and you can configure it for use with CA Service Desk Manager in Options Manager.

    Note: For more information, see the Administration Guide.

More information:

The FAST ESP Installation Log

How to Configure FAST ESP

How to Back Up FAST ESP Data